At Canon® Shop, we approach your satisfaction with the same dedication and care that we apply to selecting our premium film photography equipment. We understand that our community of film photography enthusiasts values trust, reliability, and precision in every aspect of their shopping experience.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Due to the specialized nature of certain products and to ensure the highest quality standards for our film photography community, the following items cannot be returned or exchanged:
- Photo Chemistry supplies (for safety and hygiene reasons)
- Movie Film (specialized product requiring specific storage conditions)
- Movie Scans (digital service once delivered)
All other products including cameras, 4×5 – 8×10 films, and accessories are eligible for return within the specified timeframe.
Return Process
Follow these steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] with your order number and reason for return
- Receive Authorization: Our film photography experts will review your request and provide a Return Authorization Number
- Package Your Items: Securely pack the items in their original packaging with all accessories
- Ship to Us: Send your return to:
Canon® Shop Returns
2094 Commerce Boulevard
NEW CANTON, US 62356 - Include Documentation: Place a copy of your return authorization email inside the package
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Timeline & Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Processing Time: 5-7 business days after we receive and inspect your return
Refund Method: Your refund will be processed to the original payment method used for purchase:
- Credit Card (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Exchange Process
For exchanges, follow the same return process outlined above. Please indicate in your return request that you would like an exchange and specify the desired replacement item. We will ship your exchange item once we receive and process your return.
Exchange shipping is free of charge for customers in our service areas (global with exceptions only in some Asian countries and remote locations).
Return Request Template
Use the following template when emailing your return request to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Canon® Shop Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide return instructions and authorization number.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund and provide a prepaid shipping label for the return of the damaged item.
Questions?
Our team of film photography experts is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: 2094 Commerce Boulevard, NEW CANTON, US 62356
At Canon® Shop, we believe that your complete satisfaction is as important as providing you with the highest quality film photography equipment and supplies. Thank you for trusting us with your film photography journey.